Did you know that you can help out future patients and your health provider at the same time just by providing a brief, truthful review online?
Given that an increasing number of people depend on online reviews in finding a healthcare practitioner, simply sharing your experiences can convince someone to finally get the help they require. And, you can enable your hearing care provider to address any concerns that could strengthen the practice—in turn assuring a positive experience for prospective patients.
Are you ready to make a difference? Below are four additional reasons you should review your hearing care provider online.
1. It’s easy to post a review online
Numerous hearing care providers have a website with a page dedicated to reviews, and this is the preferred place to begin. Simply navigate to the website, find the review page, and record a brief review directly on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people finally get the help they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust web-based reviews as much as personal recommendations.
What that means is 8 out of every 10 people will consider your review as sincerely as a personal recommendation. So if you had an enjoyable experience, submitting a favorable online review is hands down the best way to get the message out, helping other people to get the same high quality of care.
3. You can help create a fair picture of the practice
Studies have shown that people are drastically more likely to submit reviews after a bad experience than after a positive one. This produces a negativity bias that can present the practice in a bad light.
No one is perfect—and no practice is either. Whether the negative reviews are justified or not, they will likely get submitted. And if the positive experiences go unpublished, this will create a distorted picture. If you believe that the practice is deserving of a good reputation, you can help them out by submitting a positive review.
4. You can help your hearing care provider improve the patient experience
We believe in honest, respectful reviews, without consideration to whether those reviews are positive or negative. However, we also think that making an attempt to remedy issues privately is the best place to begin.
If you’ve had an unfavorable experience, it’s always best to first contact the practice privately. Generally, the issues can be resolved whereby both parties are satisfied. Although, if the issues were not remedied to your approval, you may believe that your negative experience must be shared.
If that’s the case, in the name of honesty, you may want to submit respectful suggestions that can help the provider improve the patient experience. This ultimately helps the practice and creates an improved experience for prospective patients.